Privacy Policy


This policy (together with our terms of use and any other documents
referred to on it) sets out the basis on which any personal data we
collect from you, or that you provide to us, will be processed by
us. Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.

ArtsBank Art Services Limited knows that your personal information
is very important to you. We take your privacy very seriously.
The purpose of this statement is to tell you how we may use the
information we obtain about you. By visiting and/or registering on the
ArtsBank website, you agree to this use. ArtsBank Art Services Limited
reserves the right to amend this policy at any time, we will notify you
of any necessary changes.

For the purpose of the Data Protection Act 1998 (as amended by the Data Protection Act 2018), the data controller is ArtsBank Art Services Limited.

Use of your personal information

We use this information to:

  • fulfil our agreement with you,
  • to handle orders,
  • deliver products and services,
  • process payments,
  • communicate with you about orders, products, services and promotional offers,
  • update our records and generally maintain your accounts with us,
  • display content such as customer reviews and recommend products that may be of interest to you,

We also use this information to prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

We may also use this information to analyse and profile your
preferences e.g. (market, customer and product analysis) to enable
us to review, develop and improve the products and services we offer
and to enable us to provide you and other customers with relevant
information through our marketing programme.

We may use your information to make decisions about you using
computerised technology, for example automatically selecting products
and services which we think will interest you from the information we
have and based on your previous transactions with us.

We may keep you informed of such products and services including
special offers, discounts and so on by any of the following methods:

  • Email
  • Telephone
  • SMS text messages

Or otherwise
When you provide us with your information you will be given the
opportunity to say if you do not wish to receive information of such
products and services from either us.

Storage of your personal information

This information is stored and held on secure computers, servers or
otherwise (we do not store credit/debit card numbers).

Unfortunately, the transmission of information via the internet
is not completely secure. Although we will do our best to protect
your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once
we have received your information, we will use strict procedures and
security features to try to prevent unauthorised access.

Telephone calls: Calls may be recorded to verify content and may be
used together with your customer records for regulatory compliance,
quality control and staff training, preventing or detecting criminal
activity and for complaint resolution.

Does ArtsBank share the information it receives?

Information about our customers is an important part of our business
and we are not in the business of selling it to others. ArtsBank Art
Services Limited shares customer information only as described below:
Third Party Service Providers: We employ other companies and
individuals to perform functions on our behalf. Examples include
fulfilling orders, delivering packages, processing credit card
payments and providing customer service. They have access to
personal information needed to perform their functions, but may
not use it for other purposes. Further, they must process the
personal information in accordance with this Privacy Policy and
as permitted by the UK's Data Protection Act.

Fraud Prevention: In order to protect our customers and us from
fraud and theft, we may pass on information that we obtain from
making identity checks and other information in our customer
records, including how you conduct your account, to other
retailers and to financial and other organisations (including
law enforcement agencies) involved in fraud prevention and
detection, to use in the same way.

Other legal duty: If we are under a duty to disclose or share your
personal data in order to comply with any other legal obligation,
or in order to enforce or apply our terms of use or terms and
conditions of supply and other agreements; or to protect the
rights, property, or safety of ArtsBank Art Services Limited, our
customers, or others.

Business Sale: In the event that we sell or buy any business or
assets, in which case we may disclose your personal data to
the prospective seller or buyer of such business or assets or if
ArtsBank Art Services Limited or substantially all of its assets are
acquired by a third party, in which case personal data held by it
about its customers will be one of the transferred assets.
In carrying out the activities specified in this section, we may
transfer information to reputable companies outside the
European Economic Area. We take steps to ensure that your
information will be afforded the same level of protection as that
required of us under applicable UK data protection legislation.

How secure is the information about me?

We work to protect the security of your information during
transmission by using Secure Sockets Layer (SSL) software,
which encrypts information you input.
We reveal only the last four digits of your credit card numbers when
confirming an order. Of course, we transmit the entire credit
card number to the appropriate credit card company during
order processing.

We maintain physical, electronic and procedural safeguards in
connection with the collection, storage and disclosure of
personally identifiable customer information. Our security
procedures mean that we may occasionally request proof of
identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your
password and to your computer. Be sure to logout when you
finish using a shared computer.

Third party advertising and links to other websites

Our site may include third-party advertising and links to other
websites. We do not provide any personally identifiable customer
information to these advertisers or third-party websites. We are not
responsible for the privacy policies or procedures or the content of these linked websites.

If you have an enquiry as to the information we hold, or wish to have your personal information removed from our records and systems please contact us at